Frequently Asked Questions

Straight answers on deployment, integrations, data, security, and support.

General Security & Privacy Integrations Pricing Support

We unify SIS/LMS/CRM data into a Common Data Model and activate agentic workflows—Academic Planning, Alerts & Nudges, Major Exploration, Transfer Credit Evaluation, Career Recommendations, Universal Agent, Course Assistant, and Productivity Tools.

Yes. We enforce least-privilege RBAC, SSO/SCIM, encryption in transit/at rest, audit logs for prompts/retrievals/actions, data minimization, and configurable retention. Institutional keys and private networking are supported.

Student Information Systems (SIS), Learning Management Systems (LMS), and CRMs via secure APIs and data feeds. Our CDM keeps identities, enrollments, and events consistent, with retries, back-off, and lineage.

Tiers align to institutional size and scope. Core includes CDM + essential agents; Advanced adds modular agents and advanced controls; Enterprise includes white-glove onboarding, private networking, and expanded compliance options.

Email support, knowledge base, and office hours are standard. Premium adds 24×7 incident response, named TAM, and quarterly reviews. See Support.